Example Emails about Invasion

Hi Campers,

I just thought I'd post a few typical emails I received about Invasion. I've kept the authors anonymous for reasons of confidentiality, but I can assure you they're all genuine.

"I booked to do a 3 week TEFL qualification in Thailand with a company called "Summer Camp Thailand" who work under an umbrella company registered here in the UK called "Invasion Ltd"

I was in Thailand and partaking on this programme between the 9th August to 30th August 2017

There were many issues from when our intake arrived in Bangkok. The teaching itself, and the TEFL qualification was very disorganised. Having learnt nothing, we were already disappointed but this wasn't the biggest issue.

During camp, on the 25th August before we were set to leave for our mini break in Cha-Am, we were told that there'd been a last minute change to our accommodation and that we had been "upgraded". On the same day, we received an email from a one "Mr Phillip Crabb" telling us that our accommodation wasn't an upgrade, and we were being moved due to a cash flow problem at Invasion Ltd.

A group of us spoke to the reps on site. The English reps who were employees of the English "Summer Camp Thailand" company were insisting it was an upgrade and told us to ignore any emails from Mr Phillip Crabb as he was no longer an employee of Summer Camp Thailand. So we did just that but our problems only grew.

We had all spoken to our families back home to make them aware that we were moving destinations to Hua Hin, as opposed to Cha-Am. When we arrived at our new destination it was blatantly obvious that everything Phillip Crabb said in his email was true.

We arrived at this hotel, which was a 40 minute drive from the beach and local restaurants/ bars and a 15 minute walk away from the nearest shop as Phillip had surprisingly truthfully stated. The bus driver had to come out of the vehicle and lift electrical wires above the coach in order for the coach to access the accommodation.

After 14 hours of travelling and anxious family members concerned about our whereabouts, the wifi didn't accommodate the amount of people in our intake (67 people). So I had to wait another 10 hours before I could update my family members on my whereabouts.

We were given keys to our rooms. Our bed sheets were stained with blood and other bodily fluids and one person from our intake found a dead frog in their bed. The free food that was advertised was nothing more than basic rice which wasn't covered, therefore covered in bugs. Most of the rooms were infested and there was no hot water. Later we would learn that the air condition and hot water were only installed the day prior to us arriving.

Of course we brought all of these issues up with the reps on site, who called in a gentleman called "Harry Lote" to explain the changes to us. He arrived in a truck, followed by another truck that was supposed to be taking us to Hua Hin centre later that evening. On the truck that he got out of, were large Leo beers and it was obvious that he was intoxicated which made us all a little uncomfortable as he was supposed to be the head rep, and assistant director of the company "Summer Camp Thailand". He explained that Phillip Crabb was a disgruntled previous supplier of the TEFL certificates, and due to switching suppliers, Summer Camp Thailand decided to switch our accommodation too.

The old accommodation that we were supposed to be staying at was 5 minutes from Cha-Am beach and night markets. It has an outdoor swimming pool and had been used by all the previous intakes with no complaints as far as I am aware. It was very very obvious that we were moved to this new accommodation in Hua Hin due to the cash flow problem at Invasion.

The whole ordeal had us very stressed. I'd sent out numerous emails to Summer Camp Thailand here in the UK that weekend and they've only just responded now, and their response doesn't shed any light on the situation.

The programme fee we paid was £699. We paid this fee for the original itinerary that was on their website and to receive a 120 hour internationally accredited TEFL certificate whilst we were there (which we still have yet to receive). In light of the certificate itself, some people did more hours than others. So I'd done 3 days of 8 hours each day then an additional day of 5 hours. Yet some of the intake only did 2 hours each day at different schools.

Now after 10 minutes of googling, I've come across some of your blogs. This man [Philip Crabb] has been working under Invasion Travel Ltd, providing the TEFL part of the course. Since the first email he has sent, he has sent many more emails asking for money in order for us to receive this TEFL certificate that we have ALREADY paid for.

He has also breached the data protection act by giving out our emails and details to people on the subsequent intake for Camp C - Summer Camp Thailand and a reporter from Manchester.

As we still haven't received these certificates, our details were handed out without our consent and we stayed at an accommodation that wasn't listed on the itinerary or agreed to, I'm in the process of seeking a refund from the company.

Given that they are not willing to give us a partial refund, I'll be seeking a to initiate a charge back with my bank. Summer Camp Thailand have been incompetent at answering the questions that I have and are blatantly not responding to my queries."

I'll put more up shortly. Meanwhile, please read my comment below.

Stay safe,
EFL Greg